FAQ

Find answers to our most frequently asked questions.

💎 General Questions

What is Elory Beauty?


Elory Beauty is a modern skincare and beauty brand dedicated to creating clean, effective, and dermatologist-tested products that bring out your natural glow — with science-backed formulas and gentle ingredients.

Are Elory Beauty products suitable for all skin types?

Yes! Our products are formulated to be gentle yet effective on all skin types, including sensitive skin. Each product description includes skin-type recommendations for your convenience.

Are your products cruelty-free and vegan?

Absolutely. Elory Beauty never tests on animals, and all of our skincare and makeup products are 100% vegan and cruelty-free.

Where are Elory Beauty products made?

All Elory Beauty products are formulated and manufactured in facilities that meet international safety and quality standards — ensuring every product is clean, safe, and effective.

Do you use fragrance or essential oils?


Most of our formulas are fragrance-free to reduce irritation risks. If a product contains natural scent from botanical extracts, it will be clearly listed in the ingredients.

Are your products dermatologist-tested?

Yes, our formulations are dermatologist-tested for safety, stability, and skin compatibility.

Are Elory Beauty products pregnancy-safe?

Most of our products are safe to use during pregnancy and breastfeeding, but we always recommend consulting your healthcare provider before starting any new skincare routine.

Can I use multiple Elory Beauty products together?

Yes, our products are formulated to complement each other. For best results, follow our recommended skincare routine steps or refer to the “How to Use” section on each product page.

How do I patch-test a product?

Apply a small amount on your inner arm or behind your ear. Wait 24 hours — if no redness or irritation occurs, you can safely use it on your face or body.

📦 Orders & Shipping

Where do you ship?

We currently ship worldwide, including the US, Canada, UK, Australia, and most Asian countries. Shipping times vary by destination.

How long will my order take to arrive?

Orders are processed within 3-10 business days, and shipping usually takes 7-14 business days depending on your location.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS so you can follow your package every step of the way.

What if my package arrives damaged or missing items?

Please contact our support team at support@elorybeauty.com within 7 days of delivery, and we’ll replace or refund your item promptly.

💰 Returns & Loyalty

What is your return policy?

We offer a 30-day satisfaction guarantee. If you’re not completely happy with your purchase, contact us within 30 days for a return or exchange.

Does Elory Beauty have a rewards or referral program?


Yes! You can earn points with every purchase, referral, and social media engagement. Redeem them for discounts, gift vouchers, or giveaway entries directly from your account dashboard.